Your motivation is your greatest strength and the source of your success. You are driven to exceed goals and eager to contribute to the team’s success. Self-motivation –Accomplishing goals is what you live for. Optimism – With a positive attitude, you make customers feel at ease and can de-escalate and turn around interactions.
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You seek alternative solutions and follow through with a new course of action. Problem-Solver – When faced with challenges, you use your knowledge of tools, tactics, and techniques to meet customers’ expectations and meet weekly goals. You are approachable and can adjust your style to adapt to a variety of situations and personalities. Brand Ambassadors use upselling and cross-selling techniques to convert inquiries into referrals.What You’ll DoWith positive energy, represent HomeAdvisor-the nation’s largest online home improvement marketplace-and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.Assist customers via phone to purchase new or additional home improvement services, answer questions about current or previous sales request, transfer customers to service providers, and facilitate refunds.Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.Convey knowledge, authenticity, and a commitment to excellent customer service.Qualities of Brand Ambassadors:Effective Communicator – Making connections with customers comes naturally.
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Brand Ambassadors are responsible for assisting customers by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. Homeowners contact HomeAdvisor to find service professionals for their maintenance, repair, and improvement projects. * * We Are Hiring During Covid-19 for Remote (Work-from-Home) Positions* * *Customer Service and Sales Representatives, we call Brand Ambassadors, handle inbound calls for our client HomeAdvisor, the nation’s largest online home improvement marketplace.